News & Awards
Customer Choice Award and IMPACT Achiever Award
At United Van Lines’ 2006 Convention in Colorado Springs last month,
Capitol Moving & Storage was selected from among nearly five
hundred agents as the Customer Choice Award winner.
The Customer Choice Award is presented to the highest rated
United agent based on highest satisfaction (Willingness to
recommend) and loyalty scores (as rated by their customers) in
surveys tabulated by Maritz Market Research. Capitol earned the
recognition on the basis of its quality service performance as
measured “through the eyes of their customers” and reported in
post-move surveys covering every aspect of the moving service.
Capitol’s average score was a 9.4 out of a score of 10, which was
highest in the hauling category.
In addition, Capitol was recognized for exceptionally low damage
claims, receiving a cash bonus and IMPACT achiever award.
Students get set to tour the country with Capitol Moving / United Van Lines Discover America Program
(Colchester, CT) Jack Jackter Intermediate School's fourth grade
class has begun a cross-country odyssey through a unique geography
and history program offered by United Van Lines. Courtesy of Capitol
Moving & Storage, an agent of United Van Lines, twenty fourth
graders will be participating in Discover America, a program which
enables children nationwide to "tour" and study the geography and
history of various U.S. cities via "Driver Dave", a fictitious
United van operator.
On October 31, Capitol Moving & Storage sent one of its drivers
to Jack Jackter Intermediate School. Introduced to the students as
"Driver Dave", this van operator explained the Discover America
program, discussed his job responsibilities and even packed some of
the students into boxes pretending to be lamps, lamp shades, rugs,
and hanging clothes. "The kids were all very excited and eager to
learn about 'Driver Dave' and tour his truck" says Lynn LeBlanc,
General Manager.
Beginning in November and continuing through May 2007, "Driver
Dave's" route will "transport" Jack Jackter students to ten cities
across the United States, including New York City, Denver, and San
Francisco. Each month, students will receive letters from "Driver
Dave" along with picture books, postcards and vari-ous other
souvenirs, highlighting the significant landmarks and sites located
in each city. Students will discuss this material, calculate "Driver
Dave's "mileage and trace his route on a U.S. map provided by Capitol
Moving & Storage. In addition to receiving monthly letters, the
students will have an opportunity to log on to Driver Dave's Wed
page, www.unitedvanlines.com/uvl/driverdave,
and obtain updates of the routes followed and additional information
on U.S. landmarks and attractions.
"At a time when so many children are struggling to learn basic facts
about geography and history, United's Discover America program is an
excellent tool to help teachers present their lessons in a fun and
interesting way," says LeBlanc. "Our agency is proud to be involved
with a program that focuses on the children and their education."
June 2006 Agent of the Month
Capitol Moving & Storage Co., Inc. has been providing the highest quality service to its customers as a member of the United Van Lines family for nearly 50 years. Capitol's commitment to customer service has earned numerous awards including IMPACT Award Achiever 2006, Agent of the Month - Runner Up May 2006, President's Club, Fleet Safety, and many more. While carefully cultivating a 10% sales growth, Capitol Moving & Storage exceeds customer expectations as reflected in the Star Rating system. Capitol Moving & Storage has consistently proven to be a team player to the van line and the United agency family.
Houle is Named Van Operator of the Month for May 2006
Richard (Rich) Houle, a Capitol Owner Operator, was named by United
Van Lines as the Household Goods Van Operator of the Month for May
2006. Rich was selected from over 600 Continental (48-State) and
5,000 United Qualified Van Operators. Criteria for selection is based
on customer survey responses, claims and safe driving. Rich has an
incredible .00% claims ratio and a customer survey rating of 9.95
(10 being the highest). Rich was named runner-up for the honor in
April and Honorable Mention in February and March.
Rich is the second Capitol Van Operator to be honored as Van Operator
of the Month in the last twelve months. Curt Godfrey won the
Continental Fleet Special Products Van Operator of Month for October 2005.
Capitol Team Raises Funds in Charity Kidney Walk
For the second year, Capitol Moving & Storage, South Windsor, Conn., donated a truck to transport tents, chairs, food and water supplies for a local National Kidney Foundation charity walk. Capitol sponsored a team in honor of Karen Lonergan, sister of Capitol principals Mark Gagnon and Lynn LeBlanc who are both kidney donars. Capitol raised more than $2,000, and the event received over $50,000 for the charity.