The Customer Choice Award is presented to the highest rated United agent based on highest satisfaction (Willingness to recommend) and loyalty scores (as rated by their customers) in surveys tabulated by Maritz Market Research. Capitol earned the recognition on the basis of its quality service performance as measured “through the eyes of their customers” and reported in post-move surveys covering every aspect of the moving service. Capitol’s average score was a 9.4 out of a score of 10, which was highest in the hauling category.

In addition, Capitol was recognized for exceptionally low damage claims, receiving a cash bonus and IMPACT achiever award.

On October 31, Capitol Moving & Storage sent one of its drivers to Jack Jackter Intermediate School. Introduced to the students as “Driver Dave”, this van operator explained the Discover America program, discussed his job responsibilities and even packed some of the students into boxes pretending to be lamps, lamp shades, rugs, and hanging clothes. “The kids were all very excited and eager to learn about ‘Driver Dave’ and tour his truck” says Lynn LeBlanc, General Manager.

Beginning in November and continuing through May 2007, “Driver Dave’s” route will “transport” Jack Jackter students to ten cities across the United States, including New York City, Denver, and San Francisco. Each month, students will receive letters from “Driver Dave” along with picture books, postcards and vari-ous other souvenirs, highlighting the significant landmarks and sites located in each city. Students will discuss this material, calculate “Driver Dave’s “mileage and trace his route on a U.S. map provided by Capitol Moving & Storage. In addition to receiving monthly letters, the students will have an opportunity to log on to Driver Dave’s Wed page, www.unitedvanlines.com/uvl/driverdave, and obtain updates of the routes followed and additional information on U.S. landmarks and attractions.

“At a time when so many children are struggling to learn basic facts about geography and history, United’s Discover America program is an excellent tool to help teachers present their lessons in a fun and interesting way,” says LeBlanc. “Our agency is proud to be involved with a program that focuses on the children and their education.”

Rich is the second Capitol Van Operator to be honored as Van Operator of the Month in the last twelve months. Curt Godfrey won the Continental Fleet Special Products Van Operator of Month for October 2005.