Customer Choice Award and IMPACT Achiever Award
At United Van Lines’ 2006 Convention in Colorado Springs last month, Capitol Moving & Storage was selected from among nearly five hundred agents as the Customer Choice Award winner.
The Customer Choice Award is presented to the highest rated United agent based on highest satisfaction (Willingness to recommend) and loyalty scores (as rated by their customers) in surveys tabulated by Maritz Market Research. Capitol earned the recognition on the basis of its quality service performance as measured “through the eyes of their customers” and reported in post-move surveys covering every aspect of the moving service. Capitol’s average score was a 9.4 out of a score of 10, which was highest in the hauling category.
In addition, Capitol was recognized for exceptionally low damage claims, receiving a cash bonus and IMPACT achiever award.